Last Updated: July 2026
Important: This Refund Policy explains when and how refunds apply to fees paid for the WhatSaaS Apps Software-as-a-Service platform. By subscribing to our services, you agree to the terms outlined in this policy.
This policy applies to fees paid directly to WhatSaaS Apps by Restaurant Partners for platform subscription and app setup services.
Note: This policy does NOT cover individual food order payments made by end customers to restaurants through the app. Refunds for food orders are governed by each Restaurant Partner's own cancellation and refund policy, shown within their app.
The annual subscription fee for your selected plan is payable in two equal instalments:
| Plan | Annual Fee | 1st Instalment | 2nd Instalment |
|---|---|---|---|
| Starter | ₹25,000 | ₹12,500 | ₹12,500 |
| Only Subscription | ₹36,000 | ₹18,000 | ₹18,000 |
| Growth | ₹45,000 | ₹22,500 | ₹22,500 |
| Pro / Enterprise | ₹80,000 | ₹40,000 | ₹40,000 |
| International (US) | $1,199 | $599.50 | $599.50 |
| International (UK) | £899 | £449.50 | £449.50 |
| International (Canada) | CA$1,650 | CA$825 | CA$825 |
| International (Australia) | AU$1,699 | AU$849.50 | AU$849.50 |
| International (EU) | €999 | €499.50 | €499.50 |
Prior to publishing, you will be provided an opportunity to test the application. Two testing options are available:
(a) Self-Service Testing — Android Only
You receive an APK file for direct installation on your Android device. iOS testing is not available under this option. If you are not satisfied during this phase, a full refund of your annual fee will be issued upon written cancellation request before publishing begins.
(b) Managed Testing — Android & iOS
WhatSaaS publishes the application to the Google Play Store internal testing track and Apple TestFlight for your testing on both platforms. If you are not satisfied during this phase, 75% of your annual fee will be refunded. The remaining 25% is retained as a non-refundable setup and configuration fee covering development, configuration, and testing infrastructure.
| Plan | Annual Fee | Refund (75%) | Retained (25%) |
|---|---|---|---|
| Starter | ₹25,000 | ₹18,750 | ₹6,250 |
| Only Subscription | ₹36,000 | ₹27,000 | ₹9,000 |
| Growth | ₹45,000 | ₹33,750 | ₹11,250 |
| Pro / Enterprise | ₹80,000 | ₹60,000 | ₹20,000 |
| International (US) | $1,199 | $899.25 | $299.75 |
| International (UK) | £899 | £674.25 | £224.75 |
| International (Canada) | CA$1,650 | CA$1,237.50 | CA$412.50 |
| International (Australia) | AU$1,699 | AU$1,274.25 | AU$424.75 |
| International (EU) | €999 | €749.25 | €249.75 |
Once you provide written approval of the application and publishing to the Google Play Store and/or Apple App Store has commenced, the subscription is non-cancellable for the remainder of the annual term and no refund will be issued. Publishing involves significant effort, third-party submissions, and irreversible actions on your behalf.
Written approval includes any of the following: email confirmation, WhatsApp message, or signed approval form stating that you are satisfied with the application and consent to publishing.
The subscription renews annually. You must provide written notice of non-renewal at least 30 days before the renewal date. Failure to notify within this period will result in automatic renewal and charge of the full annual fee.
If the subscription is not renewed, WhatSaaS reserves the right to suspend the ordering system, mobile applications, and website hosting after the expiry date. Your data will be retained for 30 days post-expiry and permanently deleted thereafter unless a renewal is processed.
Delivery charges, packaging fees, and food item costs charged to end customers are set and collected by the Restaurant Partner. Any refund for such charges must be requested directly from the respective restaurant through the app's support/contact options.
We may update this Refund Policy from time to time. Material changes will be communicated via email notification or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
For refund requests or questions regarding this policy:
WhatSaaS Apps
📧 Email: support@whatsaas.app
📱 Phone: +91 7069555282
📍 Address: Prahladnagar, Ahmedabad, Gujarat, India
Response Time: We aim to respond to refund requests within 5 business days.
By subscribing to WhatSaaS Apps services, you acknowledge that you have read and understood this Refund Policy.