Important: This Refund Policy explains when and how refunds apply to fees paid for the WhatSaaS Apps Software-as-a-Service platform. By subscribing to our services, you agree to the terms outlined in this policy.
1. Scope of This Policy
This policy applies to fees paid directly to WhatSaaS Apps by Restaurant Partners for platform subscription and app setup services.
Note: This policy does NOT cover individual food order payments made by end customers to restaurants through the app. Refunds for food orders are governed by each Restaurant Partner's own cancellation and refund policy, shown within their app.
2. One-Time Setup Fee
- The setup fee covers app design, configuration, branding, and deployment work performed specifically for your business
- Because this work begins immediately upon payment, the setup fee is non-refundable once work has commenced
- If you cancel before any setup work has begun, you may request a full refund of the setup fee within 48 hours of payment by contacting support
3. Monthly/Annual Subscription Fees
- Subscription fees are billed in advance for the selected billing period (monthly or annual)
- There is no lock-in period — you may cancel your subscription at any time
- Subscription fees already paid for the current billing period are non-refundable, but your app and services will remain active until the end of the paid period
- We do not provide prorated refunds for partial months or unused time within a billing cycle
- Annual plans cancelled mid-term are not eligible for a refund of the remaining months, unless required by applicable law
4. When a Refund May Be Issued
We will consider a full or partial refund in the following circumstances:
- Duplicate Payment: You were accidentally charged twice for the same billing period
- Billing Error: You were charged an incorrect amount due to a system or processing error on our end
- Service Not Delivered: We fail to deliver the agreed setup/app build within the committed timeline and are unable to remedy this within a reasonable period
- Cancellation Before Work Begins: As described in Section 2, if setup work has not yet started
5. Non-Refundable Scenarios
- Change of mind after setup work has commenced
- Dissatisfaction with sales volume, customer traffic, or business outcomes achieved using the platform
- Partial usage of a billing period before cancellation
- Suspension or termination of your account due to violation of our Terms of Service
- Fees for add-on services or customizations already completed and delivered
- Third-party payment gateway charges or transaction fees incurred on your orders
6. How to Request a Refund
- Email support@whatsaas.app with your business name, registered email, payment date, and reason for the refund request
- Our team will review your request and respond within 5 business days
- If approved, refunds are processed to the original payment method within 7-10 business days
- Refund processing times may vary depending on your bank or payment provider
7. Order-Level Charges
Delivery charges, packaging fees, and food item costs charged to end customers are set and collected by the Restaurant Partner. Any refund for such charges must be requested directly from the respective restaurant through the app's support/contact options.
8. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated via email notification or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
For refund requests or questions regarding this policy:
Acknowledgment
By subscribing to WhatSaaS Apps services, you acknowledge that you have read and understood this Refund Policy.