Terms of Service

1. Introduction

WhatSaaS Apps provides a Software-as-a-Service (SaaS) platform that enables restaurants, cloud kitchens, and food businesses to operate their own white-labeled mobile applications for food ordering and delivery management.

These Terms apply to:

• Restaurant owners and businesses subscribing to our platform ("Restaurant Partners")
• End customers ordering through restaurant apps built on our platform
• Delivery agents using our delivery app
• Visitors to our website (www.whatsaas.app)

2. Nature of Our Service

• We license white-labeled ordering and delivery-management software to Restaurant Partners
• We facilitate order routing, payment processing integration, and communication between customers, restaurants, and delivery agents
• We do not prepare, sell, or deliver food ourselves
• Each Restaurant Partner is independently responsible for compliance with food safety, licensing, and consumer protection laws applicable to their business

3. Eligibility

• Restaurant Partners must be 18 years or older and legally authorized to operate a food business
• Restaurant Partners must hold valid business registration, FSSAI license, and GST registration where applicable
• Delivery agents must meet minimum age and documentation requirements as specified during onboarding
• Customers using restaurant apps must be legally capable of entering into binding contracts

4. Account Registration & Responsibilities

4.1 Restaurant Partners

• You must provide accurate, current, and complete business and contact information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all content uploaded to your app, including menu items, prices, and images
• You must ensure your app content does not infringe third-party rights or violate applicable law

4.2 Customers & Delivery Agents

• You must provide accurate personal and contact information when registering
• You are responsible for maintaining the security of your login credentials
• Any activity conducted through your account is your responsibility

5. Subscription Plans, Fees & Payment

• Restaurant Partners subscribe to one of five annual plans (Starter, Only Subscription, Growth, Pro/Enterprise, or International) as selected at sign-up and listed on our Pricing page, which covers app build, configuration, deployment, hosting, updates, and support. The fee is payable in two instalments as described in Section 9 (Cancellation & Refund Policy)
• Once written approval to publish is given, the annual fee is non-refundable, except as described in Section 9 and our Refund Policy
• We reserve the right to change subscription pricing with at least 30 days' prior notice to active Restaurant Partners
• Failure to pay subscription fees on time may result in suspension or termination of app services
• SMS messages (OTP verification, order notifications) are charged separately at ₹0.30 per message and billed as incurred
• All fees quoted are final; we are not currently GST-registered and do not charge GST on our fees

6. Order Payments & Settlements

• Customer payments for orders are processed through integrated third-party payment gateways (e.g., Razorpay/Paytm)
• WhatSaaS does not hold or control funds beyond facilitating the technical integration with payment gateways
• Settlement of order proceeds to Restaurant Partners is subject to the payment gateway provider's processing timelines and terms
• Restaurant Partners are responsible for reconciling their own transaction records and reporting for tax purposes

7. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any applicable law
• Upload false, misleading, or fraudulent menu, pricing, or business information
• Attempt to gain unauthorized access to our systems, other Restaurant Partners' accounts, or customer data
• Reverse-engineer, decompile, or attempt to extract the source code of our software
• Use the platform to transmit spam, malware, or harmful content
• Interfere with or disrupt the platform's infrastructure or security
• Resell, sublicense, or white-label our software to third parties without written consent

8. Intellectual Property

• All rights, title, and interest in the WhatSaaS platform, software, and underlying technology remain our exclusive property
• Restaurant Partners are granted a limited, non-exclusive, non-transferable license to use the platform for the duration of their active subscription
• Restaurant Partners retain ownership of their brand name, logo, menu content, and images uploaded to their app
• By uploading content, Restaurant Partners grant us a license to use, host, and display that content solely to operate and provide the platform service

9. Cancellation & Refund Policy

9.1 Payment Terms

The annual subscription fee for the client's selected plan is payable in two equal instalments:

• First instalment (50%): Due at the time of onboarding, before setup begins
• Second instalment (50%): Due upon client approval of the application, before publishing to app stores

Exact instalment amounts for each plan (Starter, Only Subscription, Growth, Pro/Enterprise, and International) are listed in our Refund Policy.

9.2 Testing Phase

Prior to publishing, the client will be provided an opportunity to test the application. Two testing options are available:

(a) Self-Service Testing — Android Only

The client receives an APK file for direct installation on their Android device. iOS testing is not available under this option. If the client is not satisfied during this phase, a full refund of the annual fee will be issued upon written cancellation request before publishing begins.

(b) Managed Testing — Android & iOS

WhatSaaS publishes the application to the Google Play Store internal testing track and Apple TestFlight for client testing on both platforms. If the client is not satisfied during this phase, 75% of the annual fee will be refunded; the remaining 25% is retained as a non-refundable setup and configuration fee. Exact amounts per plan are listed in our Refund Policy.

9.3 Post-Approval — No Cancellation

Once the client provides written approval of the application and publishing to Google Play Store and Apple App Store has commenced, the subscription is non-cancellable for the remainder of the annual term. No refund will be issued post-approval.

9.4 What Constitutes Approval

Written approval includes any of the following: email confirmation, WhatsApp message, or signed approval form stating the client is satisfied with the application and consents to publishing.

9.5 Annual Renewal

The subscription renews annually. The client must provide written notice of non-renewal at least 30 days before the renewal date. Failure to notify within this period will result in automatic renewal and charge of the full annual fee.

9.6 Service Suspension on Non-Renewal

If the subscription is not renewed, WhatSaaS reserves the right to suspend the ordering system, mobile applications, and website hosting after the expiry date. The client's data will be retained for 30 days post-expiry and permanently deleted thereafter unless a renewal is processed.

10. Order Cancellations & Disputes

• Order cancellation and refund policies for individual food orders are set by each Restaurant Partner
• Customers should refer to the specific restaurant's policy shown within the ordering app
• For platform subscription refunds, see our Refund Policy

11. Suspension & Termination

• Restaurant Partners may cancel their subscription at any time via written notice; there is no long-term lock-in period
• We reserve the right to suspend or terminate access if these Terms are violated, payment is overdue, or fraudulent/unlawful activity is detected
• Upon termination, access to the app dashboard and related services will be discontinued; certain data may be retained as described in our Privacy Policy
• Fees already paid are non-refundable upon termination, except as described in our Refund Policy

12. Service Availability

While we strive to maintain high platform availability, we do not guarantee uninterrupted or error-free service. Scheduled maintenance, third-party service outages (payment gateways, cloud hosting, SMS providers), or events beyond our reasonable control may affect availability. We are not liable for losses arising from such interruptions.

13. Limitation of Liability

• WhatSaaS provides the platform on an "as is" and "as available" basis without warranties of any kind, express or implied
• We are not liable for indirect, incidental, special, or consequential damages arising from use of the platform
• Our total liability for any claim arising out of these Terms shall not exceed the subscription fees paid by the Restaurant Partner in the 3 months preceding the claim
• We are not responsible for food quality, order accuracy, delivery timeliness, or any acts or omissions of Restaurant Partners or delivery agents

14. Indemnification

You agree to indemnify and hold WhatSaaS harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the platform, violation of these Terms, or violation of any applicable law or third-party rights.

15. Third-Party Services

Our platform integrates with third-party services such as payment gateways, Google Maps, and push notification providers. Use of these services is subject to their respective terms and privacy policies. We are not responsible for the performance or practices of these third parties.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Material changes will be communicated via email notification, in-app notice, or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India. Parties agree to first attempt to resolve disputes amicably before pursuing legal remedies.

18. Contact Us

For questions or concerns regarding these Terms of Service: